Privacy Policy

1. GENERAL

Motor Finance Claims Advice is a trading style of Evans Hughes Ltd (company number: 12573301), registered at 128 City Road, London, United Kingdom EC1V 2NX ("we", "us", "our"). We are committed to protecting and respecting your privacy.

For the purposes of UK data protection legislation, Evans Hughes Ltd is the data controller. We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are registered with the Information Commissioner's Office (ICO) under registration number: ZA754708.

Please read this policy carefully to understand how we collect, use, and store your personal data.

Contact details:
Trading Name: Evans Hughes Ltd t/a Motor Finance Claims Advice

Email: info@evanshughes.co.uk

Phone: 0330 053 2626

Address: 128 City Road, London, United Kingdom EC1V 2NX

2. PERSONAL DATA WE COLLECT

Information you submit via forms on our website, including your name, email, telephone number, and details of your enquiry.
Information collected during telephone enquiries, including your name, address, email, phone number, and details relating to your potential claim.
If you pursue a claim for mis-sold vehicle finance, we may conduct a soft credit. This does not affect your credit score and will help us identify historic finance agreements.
Technical data from visits to our website, such as IP address, browser type, and usage statistics.
With your consent, which is specifically agreed on the webform application, we may share your information (including name, DOB, address, and contact details) with our claims management partner and Checkboard Ltd for eligibility assessment and credit checks.

Types of Personal Data we Collect

We only collect data that is necessary and lawful. This may include:

•Contact Data: Address history, phone numbers, email addresses

•Identity Data: Name, title, date of birth, gender, passport/ID

•Employment Data: Industry or sector you work in.

•Credit Data: If necessary to pursue your case our partners will disclose personal data to Checkboard ltd for the provision ofcredit report information which may include Equifax. If you’d like tounderstand how the credit reference agency use and share personal data (includingthe legitimate interests, they pursue) please read the Credit Reference AgencyInformation Notice for the agency.

Where you provide your consent, ourPartners Consultation Claims may conduct a soft credit search to verify youreligibility for certain products or services.

These checks are carried out on ourbehalf by their service provider, Checkboard Limited. In order to perform thisassessment, Checkboard Limited will obtain an Electronic Credit Report fromcredit reference agencies, including Equifax and CRAIN. The informationcontained in that report will be shared with us for eligibility assessmentpurposes.

A soft credit search leaves a softfootprint on your credit file. This footprint:

Is visible to you;

Is not visible to other lenders; and

Does not affect your credit score.

By consenting to a soft credit check, youalso acknowledge and agree to Checkboard Ltd’s:

Terms and Conditions:

We will only conduct soft credit checkswhere we have a lawful basis to do so, typically your consent.

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Cookies and Tracking
We use cookies to distinguish users and improve the site experience. See our Cookies Policy for more detail.

2.1 How Your Data Flows

Your personal data may be processed by different organisations depending on how you interact with us.

Data Collected by Offer Vault

If you submitted your details via OfferVault.co.uk, your data was collected by:

Be Claims Ready Ltd trading as Offer Vault
ICO Registration: ZB939102

Offer Vault acts as an independent Data Controller for:

Collecting your personal data
Obtaining your marketing consent
Storing consent logs (IP address, time/date, form version)

If your query relates to how your data was collected or how consent was obtained, you should contact:

info@beclaimsready.co.uk

Marketing Contact by Evans Hughes Ltd

If you provided consent (either directly to us or via Offer Vault), Evans Hughes Ltd may contact you regarding your motor finance claim enquiry.

Evans Hughes Ltd acts as an independent Data Controller in respect of:

Marketing communications we send
Initial enquiry discussions
Introductions to claim processing partners

We do not sell your personal data.

Claim Submission & Processing – Consultation Claims Ltd

If you complete a motor finance claim webform, your claim data may be transmitted to:

Consultation Claims Ltd
First Floor
8 Princes Parade
Liverpool
L3 1DL

Consultation Claims Ltd acts as the independent Data Controller for:

Claim form submissions
Claim assessment and eligibility checks
Claim management
Claim-related communications
Claim data storage and retention
Claim-related complaints

Evans Hughes Ltd does not:

Access or store full claim form data once it has been submitted to Consultation Claims Ltd
Control how claim data is processed
Determine how claim data is retained

If your query relates to claim processing or claim data, you should contact Consultation Claims Ltd directly.

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3. PURPOSES AND LAWFUL BASES FOR PROCESSING

We will only use your personal data when the law allows. In most cases, the legal basis will be one of the following.

Consent: you have consented for us to process your personal data
Contract: the processing is necessary to enter into a contract you have with us.
Legal obligation: the processing is necessary for us to comply with the law. For example, Money Laundering Regulation and associated laws.
Legitimate interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests. For example, to understand how customers use our services so we can develop new services and improve the services we currently provide.

When we process your personal information for our legitimate interests, we make sure to consider and balance any potential impact on you and your rights under data protection laws.

4. THIRD PARTIES WE SHARE DATA WITH

FCA authorised Claims Management Company, Consultation Claims Ltd
Checkboard Ltd (for eligibility checks)
Customer service providers
Technology service providers (e.g. CRM, cloud hosting, email)
Professional advisors and legal counsel
Regulatory authorities (FCA, ICO, HMRC and SRA) when legally required
Third parties involved in a business sale, restructure or acquisition

Sensitive personal data (e.g. health, vulnerability) is only processed or shared with your explicit consent.

5. FAILURE TO PROVIDE DATA

If we require data to provide our services and you fail to supply it, we may not be able to proceed with your inquiry or claim.

6. MARKETING

If you consent, we may contact you with updates or marketing materials. You can opt out at any time by:

Clicking the unsubscribe link in any email
Emailing us at info@evanshughes.co.uk

We will not send marketing communications more than two years after your last opt-in.

7. MONITORING & RECORDING

We record phone calls, emails, and web enquiries for compliance, training, and quality control. These are retained for a minimum of 12 months or longer where required.
Our offices may use CCTV for safety and security purposes.

8. YOUR RIGHTS UNDER UK GDPR

You have the following rights:

Access – request a copy of your data
Rectification – correct inaccurate data
Erasure – request deletion of data under certain conditions
Restriction – limit how your data is processed
Portability – transfer your data elsewhere
Object – to certain uses including direct marketing
Informed – to be clearly informed about data usage

It’s important that your data is accurate. Please notify us of any changes.

9. DATA SUBJECT ACCESS REQUESTS (DSARs)

You may request:

Confirmation that we are processing your data
A copy of the data we hold
Supplementary information about its use

Requests will be fulfilled within one month, unless an extension is justified. Identity verification may be required. In most cases, this is free, but a reasonable fee may apply for excessive or repeated requests.

10. DATA SECURITY

We use robust physical, technical, and administrative safeguards to protect your data. While we do our best to protect your data, internet transmissions are never completely secure, and use of the site is at your own risk.

11. CHANGES TO THIS POLICY

We may update this policy at any time. Changes will be posted on this page. If changes affect how your data is used, we will notify you and seek consent where required.
Last updated: 4th March 2026

12. CONTACT US

If you have any questions or concerns about this policy or your data rights, please contact:
Data Protection Lead
Email: info@evanshughes.co.uk

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
👉 https://ico.org.uk/global/contact-us

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