How to Claim for Mis‑Sold Car Finance

Simple process

How it works in 3 simple steps

You don’t need paperwork. Just enter a few details and we’ll do the rest.

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We find your agreements

Our system connects to trusted credit reference agencies and vehicle databases. This helps us find all car finance agreements in your name, even old ones or ones under a previous address or surname.

We take the wheel

Once you give us a few basic details, we get to work. Your car finance history is pulled together in seconds, including older agreements going back as far as 2007.

We build your case

Your agreements are reviewed by our partners. They collect evidence, deal directly with the lender, and fight for your compensation, all on a no-win, no-fee basis.

What to expect

The claims process, step by step

Day 1–2

Letter sent

Your chosen Claims Management Company (CMC) contact your lender and submit the claim on your behalf.

Day 14

Lender response

Your lender should reply or acknowledge the complaint within two weeks.

Week 8

FCA delay notice

Lenders can pause handling these complaints as allowed by the FCA.

To Be Confirmed

Final ruling

The Financial Conduct Authority will release its final findings, and the claim process will move forward based on those results.

faq

Common questions about car finance claims

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Can I cancel my claim and will I be charged?

You may cancel your agreement at any time and without giving a reason by sending us a cancellation notice. Please include your client reference number in all communications.

This policy applies only if you have signed a Letter of Authority and Engagement Letter with Consultation Claims.

How to cancel:
Email:

cancellations@consultationclaims.co.uk

Post:
First Floor, 8 Princes Parade, Liverpool, L3 1DL

Cancellation notices are deemed served as soon as they are sent or posted.

You have a 14-day cooling-off period from the date you sign your agreement.

Cancellations within this period are free of charge.
Cancellations after this period may incur a fee in line with their full Cancellation Policy.

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How can I track the progress of my car finance claim?

Our partners will keep you updated at every stage, ensuring your car finance refund remains on track.

You’ll receive regular progress updates and always know exactly where your claim stands.

What are motor finance claims?

The FCA is investigating historic car finance practices, including the use of discretionary commission arrangements. In some cases, these practices may not have been clearly explained to customers and could give rise to complaints or claims, depending on individual circumstances. Whether compensation is payable will depend on the specific facts of each agreement and the outcome of the FCA’s ongoing work.

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Am I eligible to claim compensation for mis-sold car finance?

You could be entitled to car finance compensation.

If your car finance agreement was mis-sold, you may be eligible for compensation. Common issues include undisclosed fees, unclear contract terms, and inflated interest rates.

Are car finance claims usually successful?

The Financial Conduct Authority has confirmed that the pause on complaint response deadlines for motor finance firms will be lifted on 31 May 2026. Due to this, car finance claims are yet to be paid out to any customer

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Do I need my original finance paperwork to make a claim?

No paperwork? No problem.

You don’t need your original finance documents to make a claim. Our Car Finance Claims Checker can help retrieve the necessary details, making the process simple and stress-free.

What’s the average refund for a successful Car Finance claim?

The amount you could receive will depend on your individual circumstances, including the details of your finance agreement(s) and any commission involved, as well as the final details of any redress scheme implemented by the FCA.

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Final step

Check if you’re owed money for mis-sold car finance

Whether it’s a well-known bank or dealership no paperwork needed. It only takes a minute to see if you're eligible, and you won’t pay a penny unless your claim is successful. A cancellation fee may apply if you cancel after the 14-day cooling-off period. Please refer to cancellation policy below for fees that may apply.

Get Started now

Motor Finance Claims Advice is a trading style of Evans Hughes Ltd, a company registered in England and Wales (Company Number: 12573301).
Registered Office: 128 City Road, London, United Kingdom EC1V 2NX.
VAT Number: 384 2130 12.

No Win, No Fee: You will not pay any fees if your claim is unsuccessful. On successful claims, a fee between 18% – 36% (including VAT) will apply, depending on the level of redress obtained. A cancellation fee may apply if you terminate the agreement after the 14-day cooling-off period.

If you have already instructed a claims management company to act on your behalf you will need to terminate your instructions before entering into your contract with us (dependent on who you have instructed termination fees may apply, you will need to check with the instructed firm).

You may be entitled to compensation depending on the specific details of your case. The amount of any compensation will vary

You do not need to use a claims management company to make your complaint. You can do this directly with the lender for free and if your complaint is not successful you can refer it to the Financial Ombudsman Service (FOS) at no charge.

Free Online Checker: Refers to the soft credit check used to identify historic car finance agreements. This check does not affect your credit score.

Your path to compensation